About Pratham
Pratham Education Foundation (Pratham) is one of the largest education NGOs in India with a record of innovative, rigorously evaluated programs that have inspired similar programs across three continents. With a history spanning 30 years, Pratham’s work today extends from programs for early and elementary years to girls and women, and youth skilling. Through programs covering 24 states and Union Territories, in an average year, Pratham usually reaches over 7 million children and youth. This is achieved through a combination of efforts: directly working with children and youth in communities, as well as through collaborations with state and district-level governments.
Pratham has received notable awards such as the Lui Che Woo Prize, WISE Prize for Innovation, Skoll Award for Social Entrepreneurship, the Henry R Kravis Prize in Leadership and the CNN-IBN Indian of the Year for Public Service. Pratham also received the 2021 Yidan Prize for Education Development and the Yashraj Bharati Samman in 2025.
For more details, refer to www.pratham.org
About the Second Chance Program
Pratham’s research and experience show that barriers, such as lack of confidence in their abilities, poor or non-existent foundational and applied skills, coupled with a general lack of information about employment and livelihood pathways, life events, and opportunities, influence girls’ and women’s willingness and abilities to seek and access education and employment opportunities. This situation is rooted in and perpetuated by a set of social norms and expectations that frame what is thought of as appropriate behaviors and roles for girls and women. Pratham’s flagship program Second Chance is a year-long intervention that aims to help dropouts, especially girls and women, restart their education and complete secondary schooling. The program provides academic support to learners to help them prepare and appear for the Grade 10 examination through Open Schooling Institutions or State Education Boards; learners also get exposure to life skills and similar co-scholastic modules which can enhance their skillset and help in their personal and professional journey. Started in 2011, the program is operational across 12 states in India and has reached more than 60,000 girls and women. The program is headed by a core team which is based across Ahmedabad, Delhi, and Mumbai.
The Second Chance Program pivoted to an online mode as a response to COVID -19 pandemic, started in 2020 and has grown over the years to give learners more flexible ways to support in continuous learning. By 2023-24, remote classes were being used along with centre-based classes to support learners based on their needs and availability. In 2024, Pratham strengthened its online learning model by developing an LMS. This led to the Pratham Learning Platform (PLP), which brings together learning content, quizzes, assessments and learner progress tracking in one place, suited for both offline and online classes.
About the Role
We are looking for a motivated and detail-oriented Program Associate to support the delivery and adoption of the Pratham Learning Platform (PLP) across Pratham’s Second Chance Program in 12 Indian states, while providing operational support to state program teams.
The candidate will play a key role in ensuring that field teams are able to use the platform in their day-to-day work with ease. This includes coordinating training, creating learning resources, providing timely support to the field team and feedback to the central team, supporting field teams to understand and adopt the digital platform for themselves and their learners, and identifying challenges that require alternate or practical solutions.
Our target group includes facilitators and learners with varying levels of digital literacy, in rural and semi-urban program locations. Therefore, we are looking for someone who enjoys simplifying processes, solving day-to-day operational challenges, and helping others become confident users of the platform.
The role is dynamic, and responsibilities will evolve based on ongoing projects, and program priorities.
Key Responsibilities
- Training and Capacity Building of field and program teams.
- Support the planning and execution of PLP trainings, orientation sessions, and refresher workshops.
- Coordinate with state teams to schedule and track training activities.
- Identify and document issues affecting PLP adoption and engagement, and coordinate with Program, Measurement, Content and Tech teams to develop and implement solutions that improve user experience and engagement for multiple users.
- Documentation and monitoring of platform usage and follow up with teams to encourage effective and consistent use of the platform.
User Support and Platform Adoption
- Support onboarding of new users onto the platform.
- Provide timely support to state teams and facilitators on day-to-day operational queries related to PLP.
- Help users navigate platform features and resolve routine issues.
- Track frequently reported challenges and ensure they are documented and escalated to concerned teams where required.
Resource Development
- Develop simple user guides, FAQs, videos, presentations, and other learning resources.
- Continuously improve support materials based on user feedback and common challenges.
- Ensure resources are easy to understand for users with limited digital literacy.
- Prepare reports and summaries on training coverage, user feedback, and recurring issues.
- Support data compilation and documentation related to PLP implementation.
Program Support
- Support program leadership in implementing ongoing PLP initiatives and pilots.
- Assist in testing new features and documenting user feedback.
- Take on additional responsibilities based on program needs and evolving priorities.
Skill requirements
- Experience with LMS/EdTech platforms
- Basic understanding of UX/user journeys
- Experience with digital adoption/change management
- Experience with data analysis and visualization, with the ability to identify trends and insights and use data to inform implementation.
- Basic understanding of APIs/integrations — not coding, just enough to understand technical conversations
- Experience with digital learning across multiple languages and diverse user groups
- Experience managing helpdesks/ticketing systems
- Experience working with government/community/non-profit programmes
- Experience supporting technology pilots, including user onboarding, field testing, feedback collection, identifying issues and documenting learnings for scale-up.
Application process: Link for Apply: https://forms.gle/RNJwJq3z1Cine58R9
Location: New Delhi
Note: Due to the high volume of applications we receive, we may not be able to provide individual responses to every applicant. We will reach out only to shortlisted candidates. We appreciate your understanding and patience.
